Quality Management System
Quality and safety: our top priority. The Mauro Ferrante team is deeply committed to quality management, implementing a rigorous control system across all business processes.
How do we guarantee the highest quality?
- Collecting and analyzing customer feedback: We listen carefully to our customers’ opinions and use this feedback to continuously improve our products and services.
- Continuous process monitoring: Through internal and external audits, we constantly verify the effectiveness of our processes and ensure compliance with industry standards.
- Continuous improvement: We implement a continuous improvement system, based on data analysis and problem solving.
- Employee involvement: All our employees are actively involved in achieving quality objectives.
By choosing Mauro Ferrante products and services, you choose quality and safety.
Customer Quality Management
global commitment to quality. Our Customer Quality Management system involves all our production sites, ensuring high standards at every stage of the process. We are always ready to listen to our customers’ needs and find customized solutions for each of their problems.
Quality management reviews are conducted at planned intervals to ensure the continued suitability, adequacy, and effectiveness of Quality Management Systems.
The Quality Manual outlines the basic requirements for implementing, maintaining, and improving our Quality Management Systems at all levels of our organization. Implementing the Quality Manual ensures our ability to consistently provide products and services that meet or exceed customer, statutory, and regulatory requirements
For the management of all quality documents, we use the electronic system ManGo (based on CARA). In addition to serving as an archive for all GxP documents, ManGo also allows for complete management of the entire document lifecycle, such as draft, approved, in force, and obsolete. For all documents, the history of different versions is available, and real-time notifications are sent in case of periodic review and other activities. Through a smart interface with our learning management system (LMS),
Data integrity is fundamental to our Quality Management System to ensure that released products are of the required quality. Data integrity is considered a 'best practice' and is applied to all aspects of the business.
"The training provided ensures that staff have the qualifications and skills required to perform current and future tasks. Training is conducted by qualified personnel on an ongoing basis.
Quality risk management is consistent with the process outlined in ICH Q9. Risk management is based on scientific knowledge. Continuous improvement is achieved through the process of collecting, monitoring, and analyzing performance indicators in terms of quality and focuses on product quality, regulatory compliance, customer satisfaction, resource allocation, and the management of subcontractors/suppliers.
"Corporate audits, internal audits, and self-inspections are conducted regularly throughout the company and the Life Science sector to verify compliance with both internal and external standards and procedures, to identify areas for continuous improvement, and to highlight best practices.
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